Calm words
when you need
them most
Providing free & confidential support & information to lesbian, gay, bisexual & transgendered communities throughout the UK
HELPLINE 0300 330 0630 (DAILY 10AM - 11PM)
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LLGS HELPLINE

The London Lesbian & Gay Switchboard award-winning helpline is open between 10am and 11pm every day of the week, 365 days a year.
Our helpline number is:

0300 330 0630

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INSTANT MESSAGING

It's a place to talk about things that may be difficult to talk about anywhere else....a place to find non-judgemental support and help.
It's confidential, secure and a way of reaching out for help, perhaps when you don't know where else to turn.
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LLGS EMAIL SUPPORT

You can email LLGS at any time. Its a confidential space for you to talk about anything you like.
You can tell us about your situation, ask for information such as a local support group or ask about safer sex or sexual health.
You may simply just want to share your thoughts with us.
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LLGS DATABASE

The Turing Network database is a community driven directory for LGBT life.
Search over 3000 entries for a support group, LGBT organisation, social group or a bar in your area.
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Commitment

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We make a significant investment providing the detailed training to our volunteers. We therefore expect volunteers to make a commitment to their volunteering. Without this commitment we would not be able to plan ahead and operate the service we do, which would result in us not being here to support our service users when they need us.

Therefore, once fully trained, all telephone volunteers agree to a minimum commitment to LLGS. This works out at the equivalent of 6 hours' telephone work a month.

We also encourage telephone volunteers to take part in backup work as part of one of the LLGS working groups, Human Resources & Training(HRT), Public Relations & Fundraising (PReFR) and Information Group, as we would not be able to function without these groups.

Support volunteers are also expected to contribute the same number of hours as those who answer the phones.

However, we do recognise that situations change and this may limit your ability to volunteer for LLGS, or you may not be able to fulfil all of these requirements. Volunteers are allowed to take breaks of up to 6 months if the situation warrants it, and we occasionally make exceptions to the commitment rules based on a particular volunteer's personal situation. Feel free to contact us if you have a question in this area.